E-commerce · Support

Loyalty Points Balance & Redemption

Help customers understand and use their loyalty points balance.

Apps this needs

Loyalty Platform Track tiers, points and referrals for enrolled members. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. Answers points balance and redemption questions grounded in the loyalty program's actual rules.
  2. Proactively flags expiring points with enough lead time to use them.
  3. Applies a redemption directly to an order if requested, written to the loyalty platform.
  4. Explains earning-rate or tier questions clearly.

Data sources

Loyalty platform points balance/rules Expiry schedule

What it targets

  • Points balance questions resolved without escalation Target 90%
  • Points redeemed before expiry (for notified customers) Target 45%