Financial Services · Servicing

Account Closure Request Processing

Process voluntary account closure requests completely and correctly.

Apps this needs

Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Confirms the closure request and checks for pending transactions, autopay links, or linked accounts needing addressing first, via the core banking system.
  2. Coordinates final balance transfer/check issuance per the customer's instruction.
  3. Confirms closure completion and sends final account documentation, written to the account.
  4. Uses the closure conversation, once respectfully, to understand the reason, without pressuring retention.

Data sources

Core banking account status Linked services/autopay data

What it targets

  • Closure requests processed within the disclosed timeline Target 95%
  • Closures with pending items resolved before finalizing Target 100%