Hospitality · Loyalty

Loyalty Enrolment at Checkout

Capture loyalty sign-ups at checkout, the moment of highest goodwill, rather than at booking.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Loyalty Platform Track tiers, points and referrals for enrolled members. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent checks if a departing guest is a member; if not, offers enrolment with an immediate, tangible benefit.
  2. Completes enrolment in under a minute via a simple link.
  3. Sends a welcome message summarising tier benefits and points earned.
  4. Skips the offer for guests who declined on a prior stay, per the CRM's decline log, to avoid annoyance.

Data sources

PMS/loyalty membership status Stay spend data CRM decline log

What it targets

  • Non-member departing guests offered enrolment Target 90%
  • Enrolment acceptance rate Target 25%