Hospitality · Reservations

24/7 Multilingual Voice Booking

Never lose an after-hours or non-English-speaking reservation call.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

How it works

  1. Agent answers every inbound reservation call, any hour, detecting language automatically.
  2. Checks live availability, rate and promotions in the PMS in the guest's language.
  3. Captures special requests — crib, accessibility, late arrival — as structured fields, not free text.
  4. Takes payment or deposit details securely and writes the booking directly to the PMS.
  5. Flags anything outside policy — a complex group or special rate — for a human callback, with full call context.

Data sources

PMS live inventory & rates Promotion calendar

What it targets

  • After-hours calls converted to a booking Target 38%
  • Non-English calls fully resolved without a transfer Target 90%