Hospitality · Events

Post-Event Feedback & Rebooking Outreach

Turn a completed event into feedback plus a rebooking conversation while the experience is fresh.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent reaches out to the organiser within 48 hours of the event concluding.
  2. Captures structured feedback — what worked, what didn't — for the events team.
  3. If positive, raises a recurring booking conversation with available dates.
  4. Routes negative feedback immediately to the events director for recovery.

Data sources

Event CRM record Feedback survey template

What it targets

  • Post-event feedback collected Target 70%
  • Repeat/recurring bookings generated from outreach Target 18%