Hospitality · Guest Care

Pre-Arrival Check-in & Pre-Authorization

Move check-in paperwork and payment pre-authorization before arrival.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup

How it works

  1. Agent sends a pre-arrival check-in link 24-48h before arrival.
  2. Confirms once completed and flags any ID/name mismatch for front desk.
  3. Sends a room-ready notification and digital key once prepped.
  4. Reminds guests who haven't completed pre-check-in 4 hours before arrival.

Data sources

PMS reservation & guest profile ID verification service Payment gateway

What it targets

  • Pre-check-in completion before arrival Target 65%
  • Front-desk check-in time for pre-checked-in guests Target 90s