Hospitality · Guest Care

Wake-up Call & Departure Reminder

Handle a simple but high-volume request reliably, plus use it as a checkout-prep touchpoint.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

How it works

  1. Agent takes wake-up call requests via any channel and confirms time and room.
  2. Delivers the wake-up call or message reliably at the requested time.
  3. Bundles a departure reminder for guests checking out that day.
  4. Logs completion so front desk can confirm if a guest calls asking.

Data sources

PMS departure schedule Wake-up call request log

What it targets

  • Wake-up calls delivered on time Target 99.5%
  • Departure-day guests receiving a checkout reminder Target 100%