Automotive · Aftersales

Loyalty Points & Service Package Renewal

Keep customers engaged with their loyalty points balance and prompt service package renewal before it lapses.

Apps this needs

Loyalty Platform Track tiers, points and referrals for enrolled members. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Agent tracks points balance and package expiry per customer via the loyalty platform.
  2. A renewal reminder is sent ahead of expiry with the specific benefit being lost if not renewed.
  3. If accepted, the renewal is processed through the loyalty platform and confirmed to the customer.
  4. Points-expiry reminders are sent separately with simple redemption options before the deadline.

Data sources

Loyalty platform points/package data

What it targets

  • Packages renewed before expiry Target 60%