E-commerce · Support

Product Recall / Safety Notice

Notify affected customers of a product recall or safety notice quickly and completely.

Apps this needs

OMS / Fulfillment Order management and warehouse system for fulfillment, dispatch, carrier tracking & returns status. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Identifies every customer who purchased the affected SKU/batch from OMS order records.
  2. Sends a clear, non-alarmist notice explaining the issue and required action.
  3. Processes the refund/replacement directly as part of the same interaction, written to the OMS.
  4. Tracks notification and resolution completion rate for compliance reporting.

Data sources

OMS purchase history by SKU/batch Recall/safety notice details

What it targets

  • Affected customers notified within 24 hours Target 100%
  • Recall resolution (refund/replacement) completion Target 85%