Healthcare · Care Coordination

Home Health / Remote Monitoring Onboarding

Get patients set up correctly on prescribed home health equipment or remote monitoring devices.

Apps this needs

Remote Patient Monitoring Connected device data — glucose, blood pressure, vitals — between visits. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup

How it works

  1. Agent walks the patient through device setup with step-by-step, non-clinical technical instructions.
  2. Checks the platform to confirm the first reading is transmitting correctly to the care team.
  3. Answers technical troubleshooting directly; anything clinical is escalated.
  4. Schedules a check-in call if setup issues persist beyond a simple fix.

Data sources

Remote monitoring platform device status Setup instruction library

What it targets

  • Devices successfully transmitting within 48 hours Target 85%
  • Setup requests resolved without clinical escalation Target 90%