Healthcare · Patient Engagement

Patient Satisfaction / CAHPS-Style Survey Collection

Collect structured patient experience data.

Apps this needs

SMS Gateway Fallback text messages for reminders and links. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Agent sends a structured post-visit experience survey aligned to quality reporting requirements.
  2. Escalates any low-score or free-text complaint to practice management, separate from aggregate reporting.
  3. Tracks response rate and scores by provider/location for internal quality review.
  4. Sends one survey per visit episode, not per touchpoint, checked against the send log.

Data sources

Survey platform Visit/episode data

What it targets

  • Survey response rate Target 35%
  • Low-score responses escalated within 24 hours Target 100%