Hospitality · Guest Care

Digital Key & Contactless Check-in Support

Troubleshoot digital key/contactless check-in issues in real time.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup

How it works

  1. Agent monitors digital key activation status against expected arrival.
  2. If a guest reports an issue, pulls the specific error code from the platform to diagnose, rather than guessing.
  3. Walks through the relevant quick fix via WhatsApp or voice, based on the actual error type.
  4. If unresolved within minutes, flags front desk to have a physical key ready.
  5. Logs recurring error patterns to the property's tech tracker.

Data sources

Digital key platform status/logs Arrival schedule

What it targets

  • Digital key issues resolved without a front-desk visit Target 60%
  • Guests left without room access for more than 5 minutes Target 0