Hospitality · Revenue

Room Upgrade & Package Upsell Pre-Arrival

Sell room upgrades and packages in the days before arrival when intent is highest.

Apps this needs

WhatsApp Business Send confirmations and let customers reply on WhatsApp. Connect during setup
Booking / PMS Property, listing or reservation system for availability & bookings. Connect during setup
Payments / Checkout Send secure pay links and reconcile paid / overdue balances. Connect during setup
CRM Salesforce, HubSpot or your local CRM for leads & contacts. Connect during setup

How it works

  1. Agent sends a pre-arrival message 3-5 days out with 2-3 relevant options.
  2. Checks the CRM for a prior decline of the same offer type to avoid repeat-pitching.
  3. Processes payment and confirms directly if accepted, updating the PMS.
  4. Notifies housekeeping/F&B of package inclusions to prep, timed to be ready before arrival.
  5. Suppresses the offer on future stays if declined twice.

Data sources

PMS reservation/room type data Package catalog and pricing

What it targets

  • Pre-arrival upsell messages sent Target 100%
  • Pre-arrival upsell acceptance rate Target 19%