Tourism · Concierge

Special Assistance & Accessibility Confirmation

Confirm accessibility and special assistance needs are actually arranged with suppliers, not just noted internally.

Apps this needs

Ground Operator / Local Partner Network Local guides, drivers, embassies and on-the-ground partners by destination. Connect during setup
SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Inbound Email Let the agent read and answer email enquiries. Connect during setup

How it works

  1. Agent identifies any declared accessibility or special assistance need, stored in the CRM profile.
  2. Confirms directly with each relevant supplier — hotel, transport, activity provider — that the arrangement is in place.
  3. Sends the traveler confirmation of what's been arranged at each stage, as suppliers confirm.
  4. Escalates any supplier unable to accommodate a need to operations, well before departure.

Data sources

Traveler accessibility/special needs record Supplier confirmation status

What it targets

  • Special assistance needs confirmed with all relevant suppliers Target 100%
  • On-trip accessibility issues Target 0