Tourism · Concierge

24/7 In-Trip Emergency Line

Give travelers a single always-answered line for in-destination emergencies and urgent issues.

Apps this needs

SIP Trunk Route inbound & outbound calls through your phone system. Connect during setup
Ground Operator / Local Partner Network Local guides, drivers, embassies and on-the-ground partners by destination. Connect during setup
Core / Policy System Lending, policy or subscription system for renewals & balances. Connect during setup

How it works

  1. Agent answers every in-trip call, triaging severity — medical emergency, lost documents, missed connection, general question.
  2. For genuine emergencies, connects immediately to the local ground operator and insurance assistance line.
  3. Resolves non-urgent issues directly or books a callback with the destination specialist.
  4. Logs every call with full detail to the operations team's incident record.

Data sources

Ground operator/local partner directory Insurance emergency assistance contact

What it targets

  • In-trip emergency calls triaged correctly Target 100%
  • Time to connect a genuine emergency to the right resource Target 3min