Your Agents Now Handle Email — On Their Own

Your agents now handle email — on their own. Give any Mihu agent its own inbox. It reads every message, writes the reply, and gets the job done — without you in the loop.

Spin up an address on @partners.mail.mihu.ai in under a minute, or connect your own domain to send from [email protected]. From there, the agent runs the conversation: it understands each message, drafts the answer, takes the action it implies, and only loops in a human when one is genuinely needed.

What the Mail Agent is

The Mail Agent gives one of your Mihu agents a real email address and lets it run the inbox end to end. It's not an auto-responder bolted onto a mailbox — it's the same agent that already handles your calls and chats, now reading email, writing replies in your tone, and carrying out what each message asks for.

Pick an agent, choose an address, connect — and it's live. From that moment, every message that lands gets read, answered, and acted on. An inbox that works itself.

Create an address & assign it to an agent

In the dashboard, open Apps → Mails and choose Add email address. There are three fields, and only one is required:

1. Agent — pick which agent owns this inbox. Incoming mail to this address routes to this agent, so its knowledge, tone, and tools are what answer.
2. Email address — type the part before the @ and it's live on @partners.mail.mihu.ai instantly. No mailbox to provision.
3. From name (optional) — the display name recipients see, e.g. Demo Account or Acme Support.

Hit Connect email and the address appears in your Email addresses list — assigned agent, live status, and quick actions to re-assign or switch it off.

Use your own domain

Want replies to come from [email protected] instead? Connect your own domain. You choose how thorough to be:

Choose Add domain & show DNS records, drop the records into your DNS, and once they're verified the agent sends and replies from your address — customers see your brand, not Mihu's.

What it does for you

An inbox that works itself. Here's what the Mail Agent handles the moment it's live.

A customer writes in. It just handles it.

Here's a real exchange — a customer emails support, and the Mail Agent reads it, replies, and books the appointment without anyone stepping in.

How sending & receiving works

Under the hood it's a full send-and-receive pipeline, not a forward-and-hope auto-reply. Here's the path every message takes.

Receiving a message

1. Mail arrives at your address — on @partners.mail.mihu.ai or your connected domain.
2. It routes to the assigned agent. The address is bound to one agent, so the right one always picks it up.
3. The agent reads and understands it in full — the question, the context, the thread history — and pulls the right facts from its knowledge base with RAG (retrieval-augmented generation), so answers are grounded in your content, not guessed.
4. It acts. Answer a question, book an appointment, look something up in a connected tool, or follow up later.
5. It replies in-thread from your address, in your tone — or escalates to a human when one is genuinely needed.

Sending a message

The agent sends from the address you connected, using your From name and signature, and keeps the conversation threaded so replies come back to the same agent. It can start a new thread too — an outbound note, a confirmation, a reminder, or a follow-up after a call or chat.

Use it in campaigns & scenarios

Mails isn't only inbound. Drop the email step into a Scenario and the agent can send and react to email as part of a larger flow — an outbound campaign, a multi-step follow-up sequence, or a branch off a call or chat.

• Outbound email campaigns — reach a contact list by email alongside voice, WhatsApp and SMS.
• Multi-step sequences — email a quote, wait, then call if there's no reply; or confirm by email after an appointment is booked.
• Cross-channel branches — start on one channel and follow up by email when it fits the customer.

In the dashboard you'll find a Start building Scenario with Mails shortcut, and a How to set-up? panel with Application Docs if you want the full reference.

Control it from the API or MCP

Prefer to wire email into your own systems? Everything the dashboard does is available through the Mihu API — list your addresses and send mail — and through the Mihu MCP server, so an AI assistant like Claude or ChatGPT can do it too.

For endpoints, parameters, and examples, visit developers.mihu.ai.

Set it up in plain language

You can wire the inbox up yourself in the dashboard, or simply tell the Mihu Assistant what you want in plain language and it does it for you.

Why it changes the inbox

• No inbox to staff. Email gets answered around the clock without anyone sitting on it.
• Replies in seconds. Customers get a real, useful answer right away — not a "we'll get back to you."
• One agent, every channel. The same agent now covers calls, chat, and email — with shared context.
• It acts, it doesn't just reply. It answers, books, and follows up — and escalates to your team only when a human is genuinely needed.

Frequently asked questions