The call center your team logs into.

No. A chatbot answers questions from a script. Mihu takes actions in your real systems — it looks up the order, books the appointment, issues the replacement, updates the record — and it does that across phone calls as well as messages. The part that makes it different from a bot is that a person can stop it, correct it, or take the conversation over at any point.

The opposite. The point of keeping a human in the loop is to spend your time well, not to have less of it. The agent absorbs the hundreds of routine conversations so you are free for the handful that genuinely need judgment, empathy or authority — which is also the work people would rather be doing.

Guard rules. You write down what the agent must always do and must never do — never quote a final discount, never give medical advice, always verify identity first — and those apply to every conversation regardless of how the customer phrases the question. If someone pushes at the edge of a rule, the conversation goes to a person instead.

No. You describe what you want in ordinary sentences — "if a customer sounds frustrated or asks for a person, hand off to the duty manager with the full history" — and Mihu applies it. Same for building an agent, changing a rule or pulling a report. If you can explain your policy to a new starter, you can configure it.

By watching. Every conversation is scored for sentiment, intent and whether it actually resolved, so you can see how the agent handles a given type of request before you let it handle that type alone. Most teams start on Co-pilot, watch for a few weeks, and move categories to Autopilot one at a time as the evidence comes in.

Nothing they'd notice, except the answer getting better. It's the same thread on the same screen — no transfer, no new reference number, no repeating the story. If a person takes over from the AI, they've already read everything that was said before they arrived.

No. You can get a number inside Mihu and be taking calls in minutes, or keep the phone system you've already invested in and add Mihu to it as an extension over SIP. Both are supported, and you don't have to decide on day one.

You look at the queue. Every conversation is labelled with who has it — your own name on the ones you're handling, "Mihu AI handling" on the ones it's working, "Mihu AI replying" while it types, and "Escalated" on anything it has pushed to a person. It's the same list your team already works from, so there's no separate AI dashboard to go and check.