Mihu isn't a chatbot or a single agent. It's a unified control plane where you design, simulate, deploy, and improve AI agents across every channel — voice, messaging, CRM and coaching — orchestrated as one connected system.
Design, simulate, build, deploy, improve. Each stage feeds the next. Scroll the spine to move through the system exactly the way your agents do.
Build agents the LLM-native way — behavior, guidelines, guardrails, procedures and intents written as natural language. One agent spans Voice, Messaging, CRM, Reception & Booking, and Quality & Coaching.
Simulator Studio runs your agent against AI-generated customer personas — impatient callers, code-switchers, edge cases — then scores it on a skill scorecard. De-risk the launch before anyone picks up the phone.
Builder Assistant is the coding layer. It writes genuine custom integrations and deploys running services with their own compute — visible under a Resources tab with vCPU, RAM and cost, plus Review & QA checks. Not a mockup; real deployed infrastructure.
Agents deploy across every channel at once, synced to your CRM, running campaigns and booking appointments. Not separate tools bolted together — one orchestration layer keeping every channel in step.
The Quality & Coaching Agent evaluates every single interaction, flags what to fix, and auto-coaches your agents. The loop closes — and the whole system compounds with every conversation.
Every feature that powers the journey above, mapped end to end. Build agents, connect channels, engage customers, then measure and improve — all grounded in your own data and governed as one system.
Create agents from scratch, from a website URL, or import a ready template — then layer behavior on top.
Tune exactly how each agent sounds and reads — on a live call or in chat.
Ground answers in your real, per-tenant data — never generic help-desk text.
Go beyond platform features with AI-generated custom code on real compute.
One agent, every touchpoint — voice, messaging, social and email in sync.
Search, buy, assign and manage numbers with compliance built in.
Natural-language routing that replaces "press 1" phone menus.
Wire Mihu into the tools you already run — CRM, productivity and infra.
A no-code scenario builder that fires on real events.
Outbound calls, WhatsApp blasts and SMS at scale.
Auto-updating records the agent reads and writes as it talks.
Booking and scheduling handled end to end by the agent.
Control calls in flight — place, route and hand off with context.
Conversation Intelligence on 100% of interactions — never a sample.
Test agents against AI customer personas before they go live.
Authoritative metrics across every channel, on a schedule.
A three-layer safety model with a human always in reach.
Enterprise controls and per-agent compliance flags.
An in-platform copilot — ask questions and run actions in plain language, every answer grounded in your tenant.
Control the entire platform by chat from Claude or ChatGPT.
A human workdesk for contact centers where AI and human agents share one queue. When an agent reaches the edge of what it should handle alone, it hands off — context, transcript and all — to a person, seamlessly. The near-future layer of the same orchestration story.
A hybrid AI + human workdesk where representatives pick up escalations live — full transcript, live call controls, and the shared AI-and-human queue in one screen. The same orchestration story, now with a person at the desk.
Watch design, simulation, build, deploy and coaching run as one connected loop — on your channels, in your languages, wired to your CRM.
